Warranty / Lens Replacement
Dear Customers, we are currently accepting warranty and replacements. Due to limited stock inventory, please note that certain styles might take longer to be fulfilled.
Customer Care Hours:
TEL: 1 844 560 7179
Lens Replacement Website
Monday - Friday: 9am to 1pm / 2pm to 4pm (PST)
Closed Saturday - Sunday
Note: Walk-in sales are not available at this moment.
Walk-In Warranty Hours: Currently unavailable, please contact us at email@example.com instead.
Warranty and Replacements:
From the date of purchase and with receipt, GATORZ provides a two-year warranty for aluminum sunglasses purchased from an authorized Gatorz dealer. This warranty covers breakage and defects due to material and/or workmanship. GATORZ will repair or replace any current style sold within 2 years that is deemed to possess a manufacturer’s defect. Scratched or cracked lenses as a result of normal use are not covered by this warranty.
For Warranty Service:
For any Warranty Services, please send us an email . Once this email has been submitted, Gatorz Warranty department will issue a Return Authorization number (RA#) within 72 hours. Once you receive your RA#, you will be given detailed instructions regarding the return process. Return Authorization numbers are only valid for 30 days from the date it was issued.
Packages and returns without a valid RA# on the outside of the package will be refused by our receiving department and returned to you.
Replacement Lenses :
For a nominal fee, and on most of our products, GATORZ offers a lens replacement and product repair / rebuild service. Click here to be re-directed to Gatorz repair website.
Forms of Payment:
We accept money orders and all major credit cards: Visa, Mastercard, American Express and Discover.
For all International orders or Military APO/FPO address, please call 1-844-560-7179 or email Gatorz Customer Service at firstname.lastname@example.org for assistance in placing your order.
Sunglasses can be returned for a full refund within 14 days of the delivery date if it meets Gatorz Quality Control standard. All returns must be processed directly through our Gatorz Return Department. Our team will provide you with a Return Authorization Number so that you can return the item. To request a Return Authorization Number, simply email email@example.com and include your name, email, contact number, and order number.
Please keep the following guidelines in mind: (1) All items will undergo quality checks and must be returned in new, unused condition. ALL product packaging materials must be returned with your item(s). (2) We do not cover postage expense on return items unless under special circumstances.
We do not process exchanges. If you wish to return an item so that you can receive an alternative one, please follow the above steps and place a new order on www.gatorz.com
Contact GATORZ Customer Service department at 1-844-560-7179 or email firstname.lastname@example.org for additional details.
You will receive an email with an invoice when your order has been shipped. Orders placed by 11 o’clock PST will be shipped the same day. Please note that shipping is CLOSED Friday-Sunday.