SUPPORT

 

Customer Care Hours:
TEL: 1 844 560 7179
customerservice@gatorz.com
Monday - Friday: 9am to 1pm / 2pm to 4pm (PST)
Closed Saturday - Sunday

NOTE: Walk-in sales are currently not available at this moment.

Walk-In Warranty Hours: Currently unavailable, please contact us at customerservice@gatorz.com instead.

 

Warranty and Replacements: 
From the date of purchase and with receipt, GATORZ provides a two year warranty for aluminum sunglasses. This warranty covers breakage and defects due to material and/or workmanship. GATORZ will repair or replace any current style that is deemed to possess a manufacturer’s defect. Scratched lenses as a result of normal use are not covered by this warranty.


For Lens Replacement Service: Please visit us at www.gatorzservice.com. For a nominal fee, and on most of our products, Gatorz offers a lens replacement and product repair / rebuild service. Please note that it takes between 2-3 weeks for lens replacements to be processed and shipped back to customers from the time we receive the sunglasses. For a 

 

Packages and returns without a valid RA# on the outside of the package will be refused by our receiving department and returned to you.

 

 

Forms of Payment:
We accept all major credit cards: Visa, Mastercard, American Express and Discover.

International Orders:
For all International orders or Military APO/FPO address, please call 1-844-560-7179 or email Gatorz Customer Service at customerservice@gatorz.com for assistance in placing your order.

Returns/Exchanges:

RETURN INFORMATION

Sunglasses can be returned for a full refund within 14 days of the delivery date if it meets Gatorz Quality Control standard.  All returns must be processed directly through our Gatorz Return Department. Our team will provide you with a Return Authorization Number so that you can return the item. To request a Return Authorization Number, simply email returns@gatorz.com and include your name, email, contact number, and order number.

NOTES ABOUT RETURNS

Please keep the following guidelines in mind: (1) All items will undergo quality checks and must be returned in new, unused condition. ALL product packaging materials  must be returned with your item(s). (2) We do not cover postage expense on return items unless under special circumstances.

EXCHANGES

We do not process exchanges. If you wish to return an item so that you can receive an alternative one, please follow the above steps and place a new order on www.gatorz.com

Shipment:
You will receive an email with an invoice when your order has been shipped. Orders placed by 11 o’clock PST will be shipped the same day. Please note that shipping is CLOSED Friday-Sunday.

Site Security:
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our Site uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. Please view our Privacy Policy for more information.

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